Information - Northam Family Practice
Main menu:
Information
OUR PRACTICE
Our friendly Administration Team consists of our Practice Manager Mel and Receptionist's Tamara and Dani. Our Practice Nurse is Nicole and she is available for immunisations, dressings, care plans and other non-specific medical advice.
Management of Personal Health Information
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act.
Translation Services Available
URGENT RESULTS
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON URGENT RESULTS
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base
CONTINUOUS EDUCATION
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
APPOINTMENTS
Please ring 08 9621 9500 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
NEW PATIENTS (DOWNLOAD FORM HERE)
If you are New to our practice you can download the new patient form, complete it and bring it in with you to your appointment. If you prefer reception can give you a form to fill in when you arrive for your appointment.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at reception@northamfamilypractice.com.au All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
AFTER HOUR CARE
Patient Feedback
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
Email: reception@northamfamilypractice.com.au
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
